While smartphones add convenience to our lives, it can be challenging to manage multiple accounts if you want to equip your whole family or team with phone plans. That’s why we have multi-line account features in our self-serve platform. These features allow users to transfer billing responsibilities from one account to another. This means users are able to see a consolidated account balance and easily keep track of what they owe for each one of the lines under their account.

What can users do with multi-line accounts?

1. Add and remove lines in a few easy steps
2. View account summary and plan details for each account.
3. Make a one-time payment for all lines instead of multiple separate payments.
   
   

What are the benefits?

• Simplified billing

Whether you are a parent looking to consolidate your family’s bill payments, or a business trying to cut down on time spent paying for each team member’s individual phone line, you will greatly benefit from multi line features. PhoneBox provides a clear snapshot of active lines under your name and convenient payment options that you can complete in just a couple of minutes.

• Better control

For users who currently manage different individual lines, they no longer need to log-in to each account or contact customer service to make payments. Users can also toggle between prepaid and postpaid accounts to have a clear view of the active services they have with PhoneBox.

• Peace of mind.

Each plan user can log on to their very own Self-serve account without worrying about the others. This means that you will still have a personal account even if you have transferred billing responsibilities to a family member, coworker or friend. You will be able to see a summary of your own invoice and plan details. 

PhoneBox has put in place a secure 2 factor authentication system to protect your account. In order to add your line to a multiline account you will first receive a text message with a code which then will be verified by our system to complete the transfer. 

Multiline features provide more convenient alternatives for you customers to take care of your bills with PhoneBox.

How to add a line on your Self-Serve account

1. Go to myaccount.gophonebox.com
2. Sign-in or create an account if you don’t have one yet
3. Tap on your profile icon in the navigation bar
4. Select “Add an account” 
5. Insert the phone number of the line you’d like to take responsibility for and accept terms and conditions.
6. PhoneBox will send a verification code to the number you entered 
7. Enter SMS 6-digit verification code and you’re done! 
   
   

How to remove a line from your Self-Serve account

1. Go to myaccount.gophonebox.com
2. Sign-in or create an account if you don’t have one yet
3. Tap on your profile icon in the navigation bar
4. Select “Remove account”
5. Insert the phone number of the line you’d like to give up responsibility for and accept terms and conditions.
6. PhoneBox will send a verification code to the number you entered 
7. Enter SMS 6-digit verification code and you’re done!

For support and resources you may visit the PhoneBox knowledge base or get in touch with our customer support team at services@gophonebox.com.